​Community pharmacy: improving integration with urgent and emergency care pathways

This project across Kent, Surrey and Sussex aims to increase the contribution community pharmacy makes to delivering safe, sustainable and effective care. It offers a skills development programme to better integrate community pharmacy into urgent and emergency care pathways. 

Funded by Health Education Kent Surrey Sussex, it will further develop the capabilities of pharmacists and their teams, particularly during the GP out of hours periods. This wi​ll increase capacity in primary care and reduce pressure on other emergency and urgent care services. 

The project is managed by KSS AHSN and a consortium formed of local pharmacy networks, leads and other key stakeholders including NHS 111 and urgent care services. The project is informed by good practice in the clinical commissioning group areas of West Kent, Medway, Brighton and Guildford and Waverley. 

The approach involves up-skilling community pharmacists to fully understand urgent and emergency care pathways, and confidently respond to patients with minor ailment queries, referrals from NHS 111, requests for repeat medication out of hours and other issues that could be dealt with in community pharmacy but often take patients to their GPs.  

Once completed, the project will be evaluated by Medway School of Pharmacy and the University of Brighton.

Find out more from Sally Greensmith, sally.greensmith@nhs.net