Seriously good Serious Incident training

A new course to support NHS staff carrying out Serious Incident Investigations has proved to be a big hit, with the next sessions set for September.

The Serious Incident Investigation and Duty of Candour training was established by KSS AHSN’s Serious Incidents Community of Practice (SiCoP).

Content for the two-day course was created following research with healthcare organisations across the region to establish what training investigators needed.

The course places particular emphasis on developing  individuals’ confidence and competence when communicating with patients, families and carers in the aftermath of what, for many, is one of the most traumatic events in their lives.

By using actors to play patients and family members, delegates are able to immerse themselves in intense, and often highly charged situations, in order to practice and learn from each other on how best to respond.

Melanie Ottewill, National Investigator, is a founding member of the SiCoP and was instrumental in establishing the course with her colleague, Jo Habben, Lead Clinician Quality and Compliance, South East Coast Ambulance Service NHS Foundation Trust

Commenting on the training, Melanie said: “Both Jo and I felt passionately about the fact that we wanted the course to look and feel very different from those we had previously attended on Root Cause Analysis.

“In particular, we wanted communication with patients and families to have a strong, powerful focus.”

The course has received excellent feedback from delegates, as this blog from Giles Adams, Operating Unit Manager with South East Coast Ambulance Service NHS Foundation Trust, shows.

As well as focusing on communications, it incorporates an appreciation of human factors in the approach to investigations, and discusses what it meant by ‘learning lessons’ and what action plans might look like that truly achieve this, with the emphasis on quality improvement.

Critically, delegates are made up of both Providers and Commissioners, as Jo and Melanie believe that the conversations about investigation approach and outcome needed to be shared if they were to lead to a change in practice. 

The course is being delivered by SiCOP members and the third course, which will be led by Jo and Melanie, is scheduled for 13/14 September 2017.

• For more information on this Community of Practice contact